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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36127
Experience:  Over 20 years of consulting to the IT industry
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My Microsoft Surface is fully charged, but will not turn on.

Customer Question

My Microsoft Surface is fully charged, but will not turn on. How can I fix this?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the surface and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the surface.
Let me know the results please
Thank you
Customer: replied 1 year ago.
I had done it before you came on and now just did it and it came on. Do I still owe?
Expert:  Richard replied 1 year ago.
You paid for the service I provided to you which got the surface working again.
If you want a refund, tell me else if you could please rate my service that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
i want a refund. I had already done every thing you told me to do before you told me! Learned that is th eway to fix my Kindle, just didn't press the start button right away.
Expert:  Richard replied 1 year ago.
sure, just happens when I told it you got the problem fixed....
Never had a customer get their problem fixed then ask for a refund, does not really seem right and if all customers did this there would be no experts left
you get your refund here