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Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Are you able to open all other Word documents?
S H E F I N
Are you sure that it is not a hidden file?
Can I access your computer remotely and check the issue?
Do you have Teamviewer installed on your computer? If yes, let me know the ID (E.g 578 467 234) and password (E.g. 2345).
If no, please go to the link below, click Download listed under All-In-One: TeamViewer full version.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).
Please wait while I do the troubleshooting.
I apologize that the issue seems with the external hard drive and the computer cannot detect it properly. I would suggest you try the hard drive with another computer to backup the data.
If you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N