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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31233
Experience:  Over 20 years of consulting to the IT industry
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After upgrading to windows 10, was unable to sign on to AOl.

Customer Question

after upgrading to windows 10, was unable to sign on to AOl.
went back to 8.1, everything fine.Would like to reupgrade -is
there anything I can do to insure aol works on widows 10?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
To confirm, you are referring to signing into the AOL Desktop program, or the website?
Customer: replied 1 year ago.
aol desktop
Customer: replied 1 year ago.
Website will not accept my password
Expert:  Richard replied 1 year ago.
Thank you
there have been issues when updating to Windows 10 and this is being solved via a proper reinstalled.
Not a normal one but via a program called Revo Uninstaller (its free for 30 days and thats all you need it for).
What you need to do is upgrade to windows 10.
Then go to www.revouninstaller.com
And download and install it.
Then run Revo Uninstaller and within this, uninstall AOL. Make sure when you do this to choose the advance scan and make sure to delete all registry entries and files that it finds. This is a critical step.
Then restart the computer.
then install the AOL desktop from my link below and it should then function.
http://discover.aol.com/aoldesktop97/
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you