How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Recently downloaded windows 10 upgrade. It now has an error

Customer Question

Recently downloaded windows 10 upgrade. It now has an error # ***** can't find printer. printer was working fine on 8.1.
do you have a fix?
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to Justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, What is the model/brand of your printer please?

Thank you

Customer: replied 1 year ago.
hp 8625
Expert:  Mr.Med replied 1 year ago.

Please Open settings, and click/tap on the System icon. In System settings, click/tap on App & features on the left side.

On the right side, click/tap on your hp 8625 driver and click uninstall.

restart your computer and download /reinstall the driver from the link below :

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367611/model/5385111#Z7_3054ICK0KGTE30AQO5O3KA30R1

let me know the results please

Thank you

Customer: replied 1 year ago.
uninstalled 8625 driver ok. Hp would not except your link. it came up with error 404. Now what?
Expert:  Mr.Med replied 1 year ago.

Please try to download the driver from this link : http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367611/model/5385111/drivers

Thank you

Customer: replied 1 year ago.
This is not the problem computer. can't read all of your link. I have re-installed the 8620 drivers from HPs wizard but it comes back with an unsuccessful installation over the network. I have gotten this message 4 times. HELP!
Expert:  Mr.Med replied 1 year ago.

I fear I am not making progress with this case, so I must Opt Out, with sincere regrets.

If and when another Expert takes up the case, you ought to receive a notification email.

thank you

Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro.

The previous Expert is not available any more.
Do you still require assistance with this printer problem?

Related Computer Questions