How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14350
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

My XP computer no longer recognizes my GEFORCE GTX 650. It

Customer Question

My XP computer no longer recognizes my GEFORCE GTX 650. It is using the generic
driver. When trying to install the old driver from disk (305.57) Windows says it does
not pass the LOGO test and to abort installation as it may cause problems. I've
also tried downloading the newer versions 340.52 and 353.62 with the same error
message resulting. What should I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
In order to install the drivers, you must disable the Logo Testing.
Instructions for disabling the logo testing feature:
- Click the Start button, click Run.
- In the window that comes up, type: sysdm.cpL
- Click Ok
- Click the "Hardware" tab
- Click the "Driver Signing" button.
- Choose "Ignore"
- Put a check in the box that says "Make this action the system default"
- Click Ok
Now you will be able to install the drivers.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Expert:  Jason Jones replied 1 year ago.
I assume that worked for you. Did you have any issues with that?