it is not my upgrade. it is microsofts. we are an independent third party website of experts that can try to help you for a small charge. If you prefer to try microsoft their number is ***** MICROSOFT and i can get you a refund from here.
if you want to work with me i will be happy to do so.
first thing to try is to just hold the power button down for a few seconds until it shuts down and then restart it in a minute. that should at least take it out of sleep mode though i dont know whether it will boot correctly. but try that and let me know please. we can go from there depending on what it does.
believe me i know all of the problems. I have been dealing with almost nothing else for the last 10 days at least. I dont know how many people got it to work with no problems it may be a lot. but there are certainly a lot that are having issues some up to the point where it just trashes the entire computer.
these are the instructions i have been giving people and most of them have been able to get it working or returned to its original state using one or the other of them. At the last you can use another computer to make a bootable flash drive which the problem computer can boot off. that will allow it to run the recovery options from the flash drive.
If this is the first time it has started after the upgrade and you have not done so try just restarting the computer. sometimes that straightens it out
otherwiseIf you can get the windows 10 desktop
right click on the start button and select SETTINGSthen accounts and recoverythat should give you repair options you can try
if you cant get anywhere on the desktop but you can get to the sign in screen
at the sign in screen before you log in there should be a button to restart the computer on the right hand sideif you hold the shift key on the keyboard down while selecting the restart optionit should bring you to a page with some repair options that you can try.
if you can not get the computer to do anything useful at all than you need a boot disk ( actually a flash drive)you can create the flash drive using the program that you download from this pagemake sure that you select the option to create a flash drive for use on other machines
you can put that flash drive in the computer and restart it and it should reboot from the flash drive that will give you some repair options you can try including going back to your original operating system or re installing the windows 10 totally
this post shows all of the options that you can use from the windows boot drive including how to make sure that the computer will actually boot from the flash drive
windows isnt even loaded when the bios screen comes up. this may not be a win 10 error but something with the computer or monitor itself. have you got another monitor you can test it with ?
i would really check the connections on the monitor. unplug and replug both ends if they both come out. make sure they are tight
try the monitor menu make sure it says auto detect
turn both the computer and the monitor off for a few minutes. unplug them from the wall even.
then plug them back in and try again
if you have or can borrow another monitor try that. Just to see if you can get into it long enough to get to the settings and see what is going on. But the bios should be putting out pure vanilla vga. it should not flash the monitor no matter what windows did because windows isnt running yet.