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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9006
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My computer is freezing up, especially when we are watching

Customer Question

my computer is freezing up, especially when we are watching a tv show online or watching kodi online. The last time it did that I had a virus. With this new 8.1 I don't know how to defrag my computer or compress files to start with. Can you help me?
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.

Hi Welcome to Justanswer

Please goto below link and click on I Agree button

http://www.justanswer.com/remotedesktop/join.aspx?Session=042d2d47-8c11-4bc5-96d8-3ca7269a3c72

So that I can check remotely

Customer: replied 1 year ago.
are you a tech from microsoft
Expert:  Satchi replied 1 year ago.

I am an expert in Justanswer.com

Customer: replied 1 year ago.
I apologize, I was trying to get up with a microsoft tech
Expert:  Satchi replied 1 year ago.

Oh ok no problem ..

Expert:  Robert M. replied 1 year ago.

you shouldnt have to defrag on win 8

but to do it click the documents folder on the bottom

then select this pc from the left

right click on the c drive

select properties

then click tool tab

then you can check for errors or optimize or both

if you want to check for virus you should use malwarebytes it is available free from this website

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/