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Ask Louie Your Own Question

Louie
Louie, Computer Support Specialist
Category: Computer
Satisfied Customers: 11749
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Brandon my monitor is not coming on has red light on in

Customer Question

hi brandon my monitor is not coming on has red light on in corner should this be blue and if so what is the problem
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

What is the make and model number of the monitor.

Customer: replied 1 year ago.
samsung snycmaster s23b350
Expert:  Michelle replied 1 year ago.

Unplug the video cable and the power cable from the monitor

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
done
Expert:  Michelle replied 1 year ago.

connect the video cable to the monitor end and make sure its connected fine and then connect the other end on the computer

Expert:  Michelle replied 1 year ago.

once you are sure the video cable is connected fine then you connect the power cable and turn on the computer.

Customer: replied 1 year ago.
ok
turned on its comes up with analog in top left corner ,red light in bottom of monitor
Expert:  Michelle replied 1 year ago.

is the computer on?

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

its connected via hdmi, dvi or vga cable?

Customer: replied 1 year ago.
not hdmi old cable screw in type
Expert:  Michelle replied 1 year ago.

you mean the vga D type connector blue

Customer: replied 1 year ago.
yep
Expert:  Michelle replied 1 year ago.

first we will reset the monitor and then we will see if the monitor is receiving the video signal from the computer or not

Expert:  Michelle replied 1 year ago.

press the menu button on the monitor and look for factory default settings and set it to factory defaults.

let me know once you do that.

Customer: replied 1 year ago.
ok how we do that ok
Customer: replied 1 year ago.
all i get when i press menu is test good box the analog box
Expert:  Michelle replied 1 year ago.

press the menu button on the monitor and use the arrow key to look for setup

Expert:  Michelle replied 1 year ago.

press the source button on the select the window

Expert:  Michelle replied 1 year ago.

reset all and select reset

Expert:  Michelle replied 1 year ago.

select yes to select and that should reset the monitor.

Customer: replied 1 year ago.
ok no9thing hapens when you touch up or down arrows on screen same message test goodc
Expert:  Michelle replied 1 year ago.

we need to get into the setup option to get to factory reset.

Customer: replied 1 year ago.
gee how do i do that
Expert:  Michelle replied 1 year ago.

can you tell me the buttons you have on there

Customer: replied 1 year ago.
there is an up arrow button and a down arrow button that do nothing
Customer: replied 1 year ago.
menu button power and analog and hdmi button
Customer: replied 1 year ago.
its a touch icon
Expert:  Michelle replied 1 year ago.

press the analog button as its on the vga the monitor should pick the video signal if the computer is on

Customer: replied 1 year ago.
ok
sorry its an auto button comes up analog box in top corner then a roving box which says check hdmi cable
Expert:  Michelle replied 1 year ago.

please check the cable its analog and not hdmi if you have selected hdmi it will not pick the vga signal.

Customer: replied 1 year ago.
yep its vga i didnt select hdmi it comes up analog then goes to that message check cable signal with hdmi in the box
Customer: replied 1 year ago.
you serious 28 dollars
Expert:  Michelle replied 1 year ago.

check cable message comes when there is no signal received from the computer

Expert:  Michelle replied 1 year ago.

restart the computer and let me know.

Customer: replied 1 year ago.
ok
now when i hit menu button it comes pc/av mode and shows hdmi
Customer: replied 1 year ago.
i touch arrows and nothing happens
Expert:  Michelle replied 1 year ago.

I will open this question to other experts for there view. Please dont wait you will get a new email as soon as an expert answers to this question.

Expert:  Louie replied 1 year ago.
Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, confirm that this is a monitor issue:
• check/replace the VGA cable
• try connecting another computer/laptop using the VGA connection;
• try connecting another source such as a DVD or Blu-ray player using the HDMI connection.
Please post back results / observations of the above once tried.

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