For Online Computer Support, Ask a Computer Technician
I'm sorry about the issue. Does it give any error or message?
Do you use the program called MSN (or MSN Explorer, the butterfly icon), or do you use the Internet Explorer program (the big 'e' icon)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,