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Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
I would suggest you download and install the latest driver for the printer (compatible with Windows 10) from the link below.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N