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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14390
Experience:  Over 10 years of professional experience.
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Yesterday I tried to install my free Windows 10. The attempt

Customer Question

Yesterday I tried to install my free Windows 10. The attempt failed. Any idea why?
Unfortunately, every since then, when I open a word micro-enabled document and try to look at my macros, Word stops working. This is a disaster!
My name is*****
My phone number is(###) ###-####
My email is***@******.***.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
It appears that the Windows 10 upgrade has caused a few faults with Windows Office. If you can imagine, this has been a very common problem ever since the Windows 10 update a week or so ago. All you will have to do is repair the Microsoft Office installation. I have typed the instructions that you need to follow, below.
Please, follow the instructions below to solve your problem:
- Press the two following keys at the same time: Windows Key and the letter R
- In the window that comes up, typ: appwiz.cpL
- Click Ok
- Locate the Microsoft Office listing, right click it, and choose Change
- Click the Change button.
- Choose to REPAIR ALL.
Once that completes, you will be all set and good to go.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Customer: replied 1 year ago.
Your solution did not work. Word still crashes when I try to view my macros.
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.