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does it give you a error message about needing internet explorer 6 ?
that is the standard error on win 10 and i have a solution for it.
hold on i am getting it for you give me a minute to find it please
you have to modify a value in the registry
this page gives more detailed instructions with pictures
to open the registry editor
hold the windows logo key and press R
then browse through to find the correct key by double clicking on the first valure ( hkey local machine) then in the list that opens find the next value ( software) and double click on it. etc. till you get to the last one. then modify the value.
if you are not comfortable editing the registry i can log in remotely to do it for you but there is an additional charge