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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I talked to someone earlier tonight who said he was from

Customer Question

I talked to someone earlier tonight who said he was from Microsoft and tried to sell me a liscense. When I declined he did something to my computer and now I can't get into it. I have very important meetings this weekend and I really need help.
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.

Hi Welcome to Justanswer.com.

May I know what is the problem you are facing after power ON ?

Customer: replied 1 year ago.
A prompt comes up on a blank screen that asks for a password ***** get into Microsoft. I have never had a password ***** get into my computer
Expert:  Satchi replied 1 year ago.

Have you tried restarting the computer ?

Customer: replied 1 year ago.
Many times. It keeps asking for a password ***** I don't have.
Expert:  Satchi replied 1 year ago.

Please try to restart and press F8 multiple times just after power ON and enter SAFE mode.

Then let me know if you are able to access ?

Customer: replied 1 year ago.
I am currently traveling and will have to wait until we stop in several hours to try your suggestion. Can I respond then?
Expert:  Satchi replied 1 year ago.

Yes sure .

Customer: replied 1 year ago.
Thank you.
Expert:  Satchi replied 1 year ago.

Welcome

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