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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Window 10 upload results in a flashing screen. What do I do

Customer Question

Window 10 upload results in a flashing screen. What do I do
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

It looks like Windows 10 upgrade didn't go well. Are you able to see the logon screen normally (where you need to select your account and type the password), or it flashes as well?
Customer: replied 1 year ago.
Flashes
Expert:  IT Miro replied 1 year ago.
I suggest refreshing the Windows 10 installation while keeping the personal data intact.
It is one of the repair options that can be accessed without the Windows 10 disc. I am sure it will solve the problem you are experiencing.
Would you like to try that?
Customer: replied 1 year ago.
Sure how do I do that
Expert:  IT Miro replied 1 year ago.
Here are the instructions on how to refresh the Windows 10 installation. Hopefully the flashing won't interfere with following them.
1. First, go to the Windows 10 logon screen. To do that, just restart the computer
2. Once you see the logon screen, do not select your user name or type anything, but look in the bottom right corner of the logon screen. You should see 3 icons. If you don't see any icons, then just click anywhere on the logon picture and then check again
3. Click on the power icon and then press and hold down the Shift key, and while still holding, click on Restart
4. Continue to hold down the Shift key until you see the Choose an option screen
5. On that screen, click on Troubleshoot
6. On the next screen, click on Reset this PC
7. On the next screen, click on Keep my files
8. The computer will restart. Follow the instructions to proceed with the reset. It will take about 10 minutes
9. When done, check if the problem is gone
Customer: replied 1 year ago.
ThAnks I will try it
Expert:  IT Miro replied 1 year ago.
OK, let me know how it goes.
Expert:  IT Miro replied 1 year ago.
Hello again!
I am following up with you to check if you have followed my instructions to reset the PC.
Let me know,
IT Miro
Customer: replied 1 year ago.
It did not help at all. Instead I ended up calling a friend who is an IT guy and he helped me get back to Windows 7.
I have no intention of trying windows 10 again.
Expert:  IT Miro replied 1 year ago.
Hello again!
If my initial instructions didn't help, you could have replied here and I would have suggested you something else.
Customer: replied 1 year ago.
I didn't have the time to e-mail back and forth so I did what I thought would resolve the problem quickly.
Your site is too cumbersome and I resent being held up for extra money for phone help.
I will not recommend your site to anyone.
Please I have no more time to devote to this.
You were no help, refund my money, or don't and suffer even worse revues.
Please no more contact.
TF
Expert:  IT Miro replied 1 year ago.

I will transfer your request to the JustAnswer customer service.

Regards,
IT Miro