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Hi, I am A. Stevens here to help with your question! Phil - what screen are you on exactly? Is it displaying any username that you recognize?
Does it display any username? Or just "Administrator"?
If it is in fact the Microsoft Account and not the local computer administrator password ***** is asking for, you can user another computer to go to this page: https://account.live.com/password/reset to reset the associated password ***** the account
If you can't remember that password, you might have to completely reinstall windows, unless you are able to reset it using the link I sent
Sorry you aren't satisfied, I will opt out of this question to allow another expert to try to assist you.
I can fix this issue, and we guarantee our service. But no problem; we are canceling your deposit per your request. If you still need help with this issue later or with any other computer issue, please come back any time as you wish; we guarantee our service. Thank you.