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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1192
Experience:  MCSE, RHCE, IBM System X Server Certified
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Downloaded on windows 7 PC - Screen asks password - will not

Customer Question

Downloaded on windows 7 PC - Screen asks for my password ***** will not accept my old password ***** what do I do next ?
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 1 year ago.

I am sorry, could you explain issue little more?

Customer: replied 1 year ago.
windows 10 will not accept my old user password. It also will not accept my old password ***** connect to the internet using my local network. since i can't get into the computer i don't know how to reset the passwords.
Expert:  arsufi2002 replied 1 year ago.

Is it have you upgraded to Windows 10?

Customer: replied 1 year ago.
I have.
Expert:  arsufi2002 replied 1 year ago.

DO you have Windows setup disc

Expert:  arsufi2002 replied 1 year ago.

DO you have Windows setup disc

Expert:  arsufi2002 replied 1 year ago.

If so, we can do it

Expert:  arsufi2002 replied 1 year ago.

Please reply

Customer: replied 1 year ago.
don't have windows set up disc.My problem is that I cannot log onto the original "user" that was on my laptop when window 10 installed by down loading - so no set up disc.
Expert:  arsufi2002 replied 1 year ago.

OK,

On that case, we have to go for third party tool to reset password

Expert:  arsufi2002 replied 1 year ago.

I shall send you the link to download password ***** disc

Click here to start download

Its an image file. So we need a blank disc and a cd burner to burn image to disc

Expert:  arsufi2002 replied 1 year ago.

Please update status

Customer: replied 1 year ago.
Downloaded app successful. Will have to get disc and CD burner. I can take it from here. Thank you for your help .Merv.
Expert:  arsufi2002 replied 1 year ago.

Ok.

See procedure for a reference

1: Boot computer from Disc

2: Once computer boot from disc you can see some options among them, Select Mini Windows Xp and press enter key . It will mini load xp
3: From Desktop , Double click HBCDMenu icon from Desktop
4: It opens program launcher window , there click Programs > Passwords / keys > Windows Login > NTPWEdit ( 2nd option )

5: It opens the software and shows the profile names .
Select Administrator > click Unlock

(Note: You can also see your profile. Right click profile and click Reset password > Enter New password)
6: click Save settings

Now reboot computer normally and see if you can login to your profile. If you can't get in, Login to administrator profile and reset your password ***** there.

See this link for video demonstration

Please update status

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Would you please update status...

Are you able to reset password.

Please reply

Regards,

Fiyaz

Expert:  arsufi2002 replied 1 year ago.

Hello sir,

Hope you are doing good. It's been some days since we last met

Would you please update status. Does my suggestion helped anyway.

Since there was not response i don't know whether you are still waiting for answer.

Please respond

Regards,

Fiyaz

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