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My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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I am sorry, could you explain issue little more?
Is it have you upgraded to Windows 10?
DO you have Windows setup disc
If so, we can do it
On that case, we have to go for third party tool to reset password
I shall send you the link to download password ***** disc
Click here to start download
Its an image file. So we need a blank disc and a cd burner to burn image to disc
Please update status
See procedure for a reference
1: Boot computer from Disc
2: Once computer boot from disc you can see some options among them, Select Mini Windows Xp and press enter key . It will mini load xp3: From Desktop , Double click HBCDMenu icon from Desktop4: It opens program launcher window , there click Programs > Passwords / keys > Windows Login > NTPWEdit ( 2nd option )
5: It opens the software and shows the profile names .Select Administrator > click Unlock
(Note: You can also see your profile. Right click profile and click Reset password > Enter New password)6: click Save settings
Now reboot computer normally and see if you can login to your profile. If you can't get in, Login to administrator profile and reset your password ***** there.
See this link for video demonstration
Would you please update status...
Are you able to reset password.
Hope you are doing good. It's been some days since we last met
Would you please update status. Does my suggestion helped anyway.
Since there was not response i don't know whether you are still waiting for answer.