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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get video. screen stays black. I was able to get

Customer Question

I cannot get video. screen stays black. I was able to get video when I used I used Internet 8 with my Windows 7 PC. I installed Windows 10 and the Internet Explorer upgraded automatically to Version 11 and now no video appears on my PC screen.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What kind of videos is it?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,