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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I down loaded 10 and now my screen is black and nothing

Customer Question

I down loaded 10 and now my screen is black and nothing opens up
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.

Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. I am guessing you are running through the setup. Hold the power button until the machine shuts off and then turn it back on after 5 seconds and tell me what it does.

Customer: replied 1 year ago.
Comes back on with black screen
Expert:  Charles A. Roberts replied 1 year ago.

It sounds like the installation may have went wrong do you have access to another computer also to a dvd burner. Can you also tell me if you can restart that machine a couple more times?