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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8999
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Just downloaded and installed windows 10 into mu Toshiba

Customer Question

Just downloaded and installed windows 10 into mu Toshiba laptop. When prompted to start I am not able to get a desktop. The desktop screen keeps flashing but no icons appear
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

If this is the first time it has started after the upgrade and you have not done so try just restarting the computer. sometimes that straightens it out

If you can get the windows 10 desktop

right click on the start button
and select SETTINGS
then accounts and recovery
that should give you repair options you can try

if you cant get anywhere on the desktop but you can get to the sign in screen

at the sign in screen before you log in
there should be a button to restart the computer on the right hand side
if you hold the shift key on the keyboard down while selecting the restart option
it should bring you to a page with some repair options that you can try.

if you can not get the computer to do anything useful at all than you need a boot disk ( actually a flash drive)
you can create the flash drive using the program that you download from this page
make sure that you select the option to create a flash drive for use on other machines

you can put that flash drive in the computer and restart it and it should reboot from the flash drive that will give you some repair options you can try including going back to your original operating system or re installing the windows 10 totally

Customer: replied 1 year ago.
This was no help and I still have the problem. I guess I just lost my money. What was that guarantee again.
Expert:  Robert M. replied 1 year ago.

did you create the flash drive and try booting off of it ?

I am sorry but when the operating system isnt working there is very limited things that you can do. In fact there is nothing that you can do without an external source to run something because the computer wont run anything.