My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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I am sorry, your question is incomplete..
You have this issue on a computer, if so, please share the Windows version (windows 7 / 8 /10)
I can provide you remote desktop assistance, it helps to view your machine and can help you better.
If you are willing, click below link, download and run RDP tool from below link
you may press "I Agree" and download the tool
Sir, is it done
sir,are you there
please let me know when you are ready
Please do this
By the way, are you able to play other Windows inbuilt games?
waiting for your reply sir
are you able to play other Windows inbuilt games?
Are you checking it?
lets speed up the process.
Would you please download and run below tool
Press "I Agree", download and run the tool