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Please restart your computer. Let me know if Windows 7 can still load as before.
Do you see the progress (percentage) there, or any other sign of activity?
OK. Is the progress moving or it just stopped?
OK, let is re-download the files and check if it will install.
If not, let me know. There is another way of installing Windows 10.
You can re-connect with me any time by visiting this web page.
Just send me a message here and I will respond as soon as possible.
It looks like you will need to use alternative Windows 10 upgrade method.
Now when the upgrade/download has failed, are you able to access Windows 7?
OK, great. Hold on. I will provide the instructions for another upgrade method.
Since the previous upgrade method has failed, there is another way of upgrading to Windows 10 – you can use the Windows 10 media creation tool.It is free and can be downloaded on this link:https://www.microsoft.com/en-us/software-download/windows10Run the tool and choose the first option there - Upgrade this PC now.Follow the instructions and it will allow you to upgrade to Windows 10 with no errors messages.I used the same tool to upgrade my computer to Windows 10 and it worked just fine.You can also use the same tool to create a Windows 10 installation media used for repairing and reinstalling Windows 10.Let me know if you require further assistance.Regards,IT Miro
I am sorry to see the upgrade failed again.
Once the AVG displays a virus alert, do you see the location of the virus file?