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What is the mail address your windows 10 account is associated with?
Please tell me the phone number ending in 90 and confirm if you can receive text messages on it
Do you have access to your Gmail?
an email has been sent to your gmail account. this email is from microsoft, please open it and tell me the code from it.
Please tell me what should the password *****?
This has been used before. Please suggest a new one.
try logging in now with this one.
Are you connected to internet on this Windows 10?
It needs to be connected to the internet. Do you have a ethernet cable to hook this laptop directly to your router?
Okay. Check please.
You will need a cable to connect it to the internet first. Second option is to reset the system to factory defaults and then reinstall Windows 10 (it may restore to the operating system it came with). We need an ethernet cable.
No problem. Take your time.
Connect one end to the ethernet port on the laptop and the other end to your wireless routers ethernet port (do not disconnect anything from the router) just plug it in into the available port. Then, check the router to see if light is blinking on that specific port, then try to login using the new password ***** setup.
Okay. Restart please, then after it restarts, try to type the password ***** the on screen keyboard.
Are you sure that is the e-mail you see on your screen?
On your windows 10 computer at the sign in screen, is it showing you your gmail address?
No, that won't work. I have run out of ideas unless you want to restore it back to factory defaults; but then Windows 10 option may not be available. I will open the question to other experts to see if they have any ideas different then mine, when an expert responds you will be notified by e-mail.