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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8752
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My computer has been down some time and was reinstated

Customer Question

My computer has been down for quite some time and was reinstated yesterday. Microsoft is not letting me into my email account -***@******.*** because they say they do not recognize me. I'm not sure I am using the correct P/W as so much time has passed. Can you help me?
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

that is not a microsoft account that is a roadrunner account. part of time warner

do you have service with time warner ?

if you still have service with them and are paying them for the cable they can help you.

or you can try signing in at this page and try clicking the links for forgot password ***** the sign in name

https://webmail.cfl.rr.com/?v=bh_theme

Customer: replied 1 year ago.
I did not receive help b/c I was told my acct was not Microsoft but Roadrunner. Yet I received an email that my Visa has been charged $36. Pls tell me why. Thank you.
Expert:  Robert M. replied 1 year ago.

try signing in at this page and try clicking the links for forgot password ***** the sign in name

https://webmail.cfl.rr.com/?v=bh_theme