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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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I downloaded Microsoft 10 this weekend and now almost every

Customer Question

I downloaded Microsoft 10 this weekend and now almost every time I open my Family Tree Maker program when I try to do something, like change the view, I get an error message that FTM has quit working. Tried Uninstalling the program and redownloading FTM but I still get the same error message.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

what is the version of family tree maker you have.

Customer: replied 1 year ago.
2014
Customer: replied 1 year ago.
Never had an issue until I downloaded Microsoft 10 this weekend.
Expert:  Michelle replied 1 year ago.

what is the windows 10 version you are using let me know that, as per Microsoft windows 10 64 bit is concerned there is a problem with FTM unstable at the moment.

Customer: replied 1 year ago.
I had been using Microsoft 8, but downloaded the new program late Sunday. Didn't use the FTM again until last night when I noticed the problem.
Expert:  Michelle replied 1 year ago.

if you can tell me the windows version you are using is it 32 bit or 64 bit then i will be able to advise you best solution.

Customer: replied 1 year ago.
64 bit, I think.
Customer: replied 1 year ago.
n exception of type 'Microsoft.Practices.CompositeUI.EventBroker.EventTopicException' occurred and was caught.
---------------------------------------------------------------------------------------------------------------
08/04/2015 22:22:04
Type : Microsoft.Practices.CompositeUI.EventBroker.EventTopicException, Microsoft.Practices.CompositeUI, Version=1.0.51205.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4
Message : One or more exceptions occurred while firing the topic 'OpenFtmFile'
Source : Microsoft.Practices.CompositeUI
Help link :
Exceptions : System.Collections.ObjectModel.ReadOnlyCollection`1[System.Exception]
Topic : Microsoft.Practices.SmartClient.Library.MyEventTopic
Data : System.Collections.ListDictionaryInternal
TargetSite : Void CallSubscriptionHandlers(System.Object, System.EventArgs, Microsoft.Practices.CompositeUI.EventBroker.EventTopicFireDelegate[])
HResult : -2146233088
Stack Trace : at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.CallSubscriptionHandlers(Object sender, EventArgs e, EventTopicFireDelegate[] handlers)
at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Object sender, EventArgs e, WorkItem workItem, PublicationScope scope)
at Microsoft.Practices.SmartClient.Library.MyEventTopic.Fire(Object sender, EventArgs e, WorkItem workItem, PublicationScope scope)
at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Publication publication, Object sender, EventArgs e)
at FTM.Shared.EventExtensions.Raise[T](EventHandler`1 handler, Object sender, T e)
at FTM.UI.PlanModule.PlanMainPanelViewPresenter.OpenFtmDatabase(Object sender, EventArgs e)
at Microsoft.Practices.CompositeUI.Commands.Command.OnExecuteAction(Object sender, EventArgs e)
at Microsoft.Practices.SmartClient.Library.Commands.MyCommand.Execute(EventArgs args)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at Microsoft.Practices.CompositeUI.CabApplication`1.Run()
at FTM.FTMApplication.ᙆ(String[] ᙂ)Additional Info:MachineName : GARYSPC
TimeStamp : 8/5/2015 5:22:04 AM
FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=2.0.0.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4
AppDomainName : FTM.exe
ThreadIdentity : GARYSPC\gprenti
WindowsIdentity : GARYSPC\gprentiSubscriber Exception(s):
Inner Exception
---------------
Type : Microsoft.Practices.CompositeUI.EventBroker.EventTopicException, Microsoft.Practices.CompositeUI, Version=1.0.51205.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4
Message : One or more exceptions occurred while firing the topic 'FtmDatabaseOpened'
Source : Microsoft.Practices.CompositeUI
Help link :
Exceptions : System.Collections.ObjectModel.ReadOnlyCollection`1[System.Exception]
Topic : Microsoft.Practices.SmartClient.Library.MyEventTopic
Data : System.Collections.ListDictionaryInternal
TargetSite : Void CallSubscriptionHandlers(System.Object, System.EventArgs, Microsoft.Practices.CompositeUI.EventBroker.EventTopicFireDelegate[])
HResult : -2146233088
Stack Trace : at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.CallSubscriptionHandlers(Object sender, EventArgs e, EventTopicFireDelegate[] handlers)
at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Object sender, EventArgs e, WorkItem workItem, PublicationScope scope)
at Microsoft.Practices.SmartClient.Library.MyEventTopic.Fire(Object sender, EventArgs e, WorkItem workItem, PublicationScope scope)
at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Publication publication, Object sender, EventArgs e)
at FTM.Shared.EventExtensions.Raise[T](EventHandler`1 handler, Object sender, T e)
at FTM.FTMController.ᙒ(Boolean ᙂ, Boolean , Guid ᙄ)
at FTM.FTMControll
Customer: replied 1 year ago.
Copy of crash file attached
Expert:  Michelle replied 1 year ago.

unfortunately FTM will not work on windows 10 64 however you will have to wait or send an email to FTM support team so that they can create and modify and update there software api.

Expert:  Michelle replied 1 year ago.

FTM has to make changes on there software to make it compatible with windows 10 64bit this is not a problem of windows 10 its basically the FTM has to take care of there updates.

Expert:  Michelle replied 1 year ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley or a star and hit submit.