How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask arsufi2002 Your Own Question

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 985
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now
A new question is answered every 9 seconds

I screwed up. somewhere in my "Windows Media Centre

Customer Question

I screwed up.
somewhere in my "Windows Media Centre Properties" in the General tab is says that the type of file is a shortcut (link) and in the second tab "shortcut" the target type is "EXE.File" target is "ehome" and the "Target" is "%wind%/DANGEROUS URL REMOVED" and on "starts in:" "%windir%/ehome" the "shorthcut key" is: "None"
Now everything that in in "exe" file seemes not to work anf the"Windows Media Centre" keeps opening instead.
Help
***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Please let me know when you are ready

Expert:  arsufi2002 replied 1 year ago.

Are you there..

Customer: replied 1 year ago.
Ready
Expert:  arsufi2002 replied 1 year ago.

What version of windows does computer have?

Expert:  arsufi2002 replied 1 year ago.

Windows 7 / 8 / 10

Expert:  arsufi2002 replied 1 year ago.

sir, do you have any trouble using chat session?

Customer: replied 1 year ago.
No I want in in writing because I have to do it slowly and step at a time because I had a stroke and it is not worth $27
Expert:  arsufi2002 replied 1 year ago.

Can you let me know the Windows version you have on computer?

Customer: replied 1 year ago.
I AM SLOW. ONE HAND DOES NOT WORK.
Expert:  arsufi2002 replied 1 year ago.

No issue sir, take your time

i just want to know whether you are receiving my response, so take your time to reply

Expert:  arsufi2002 replied 1 year ago.

sir, could you let me know the Windows version having on computer?

Expert:  arsufi2002 replied 1 year ago.

is it Windows 7 / 8 / 10

Customer: replied 1 year ago.
I CAN SEE YOU RESPONSE
Expert:  arsufi2002 replied 1 year ago.

You have Windows 7 or 8 on computer?

Customer: replied 1 year ago.
no I do not want is phone call for $27
Expert:  arsufi2002 replied 1 year ago.

Sir, if you don't mind, i can offer you remote desktop, It helps to work from your computer interactively

Expert:  arsufi2002 replied 1 year ago.

click I Agree button and run the tool

Expert:  arsufi2002 replied 1 year ago.

Once its done, i will able to view your desktop and can work with you

Customer: replied 1 year ago.
it open into the windows media program NOT WHAT I CAN DO TO AGREE TO OR SO YOU CAN CONNECT
Expert:  arsufi2002 replied 1 year ago.

Since its an .exe file, its not going to work.

I shall share a file which you may double click to run, hope your issue gets resolved once successfully run

Expert:  arsufi2002 replied 1 year ago.

Download above zipped file. Open it and run file inside it.

Once run successfully, you have to reboot machine and check if issue gets resolved..

Before you leave, i request you to rate my service.

If you issue persists even after reboot, you may connect using above link which i shared you initially

Thanks

Expert:  arsufi2002 replied 1 year ago.

I will wait for your reply

Customer: replied 1 year ago.
Zip would not open either. Everythng seems to open in windows Media. However the "Outlook.com" seems to open OK.
Expert:  arsufi2002 replied 1 year ago.

sir, when did this issue began to appear?

Expert:  arsufi2002 replied 1 year ago.

What's the other option is to perform a system restore to some what earlier time before this issue appeared.

Expert:  arsufi2002 replied 1 year ago.

Can you do that. I shall help if you don't know the way to perform system restore

Customer: replied 1 year ago.
It started after 5:00 but I left it alone for a couple of hours before returning to if about an hour ago.
Expert:  arsufi2002 replied 1 year ago.

ok, Try system restore

Customer: replied 1 year ago.
How do I do that?
Expert:  arsufi2002 replied 1 year ago.

On computer,

1: click Start > type system restore on search window, click system restore when finds out

2: when system restore window opens, click next and select a restore point which is previous happening this issue

3: click next to start system restore

Reboot computer after system restore

Customer: replied 1 year ago.
I do not have a restore that was set up before now. I think I need to get someone onto me place rather than trying to get it working this way. Do not send me a phone call or change me for one. I am closing out this request.
Expert:  arsufi2002 replied 1 year ago.
Please ignore this post
Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Please ignore above post

If your issue is still not resolved, i request you to create a new user profile and login using it.

It helps to understand if its a system wide issue or just profile corruption. If everything works correctly on new profile, then your old profile is corrupted. You may download and run zip file from previous post and run from this profile. This may resolve issue.

Reboot system and login to your old profile and see if issue persists or not

Thanks

Expert:  arsufi2002 replied 1 year ago.

waiting for your reply sir