If you followed the instructions, a file named TeamViewerQS should have been downloaded. Please look for that file in your Downloads folder - where downloaded files usually go.
You can come back to this page at any time and send me a message whenever you want to continue.
This page will remain open for you.
It could be. To check that, you can create a new e-mail and send it to yourself.
Let me know if you will then be able to see the same e-mail in both Sent and Inbox folders.
Then it seems the problem is still there.
Let me know when you are available for remote desktop assistance.
Sure, no problem.