How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jins M. N. Your Own Question

Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2429
Experience:  Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
50064670
Type Your Computer Question Here...
Jins M. N. is online now
A new question is answered every 9 seconds

I had a call from Microsoft yesterday stating that I had

Customer Question

I had a call from Microsoft yesterday stating that I had numerous "warnings" on my computer and they needed to fix them. They claimed they were from***@******.***. They took over my computer and "corrected" my computer. Then they offered me a 3 mo ($99.00), 6 mo (149.99) or 1 year ($199.99) stating they would be changing my IP address every 30 minutes.
Have I been scammed or hacked?
I have a toll free number to call and a Tim Boon Supervisor who took my 3 months order.
Submitted: 1 year ago.
Category: Computer
Expert:  Jins M. N. replied 1 year ago.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
The email***@******.*** is registered on www.microsoftassistance.com. I checked that website and it only shows a false warning message, claiming that "Microsoft - Windows Has Detected Errors. Due to Unusual activity Found On Your Computer. Contact Microsoft Certified Technicians: +1 - 8 5 5 - 5 3 9 - 4 9 2 9 (Toll Free) " This microsoftassistance.com have no relation with Microsoft. Microsoft's support website is support.microsoft.com
Because of microsoftassistance.com using illegal marketing and wrong claims it comes under scams and phishing websites. Do not pay them anything. If you already paid contact them and ask for refund.
Remember big companies like Microsoft and Google will not call you and ask you for money without you are contacting them first.
Microsoft warns customers about such phone scams. Please visit
https://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Following article describes the working of such scams.
https://securelist.com/blog/incidents/33734/trying-to-unmask-the-fake-microsoft-support-scammers-17/
So, if they installed any programs on your system immediately uninstall it. If you want to confirm you are free from Malicious softwares, please accept my remote support offer. Then I can remotely connect to your system and check for malicious softwares and remove if there is any.
Regards
Jins

Related Computer Questions