How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9006
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Installed Win 10 on another laptop. HP Envy 4-1016NR. First

Customer Question

Installed Win 10 on another laptop. HP Envy 4-1016NR. First screen is good and I log on. I get to main screen and it flashes like it is trying to add programs fails flashes then retries. It does this over and over.
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

if you hold the shift key down while clicking on restart it will give you some recovery options

if necesary you can do this from the sign in page before you sign in.

you can try running it in safe mode or the repair option and see if that works.

i also have a way to make a win 10 boot disk that you can use to reinstall it totally if necessary. but please let me know if one of the above methods works for you first.