Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
I would suggest you try refreshing Firefox by following the instructions in the link below.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Have you tried uninstalling and reinstalling Firefox? Try the instructions below.
Get into Control panel and select Uninstall a Program (listed under Programs). Uninstall Mozilla Firefox listed over there. Then, restart the computer.
Then, go to the link below, download and install Firefox.
Optional Remote Connect Service - Quick ResolutionWould you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $20 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
S H E F I N
That is alright. Please try the instructions I have given.