Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
do you get any error when you try to install flash player?
ok give me a moment..i will check
thanks for your patience..do you have 32 or 64 bit windows
ok i am giving you a 3rd party download link that should do the trick
click on this link and let me know if it installs or not
let me give you another one
type that link in the address bar of your browser's window
it will download a exe file..double click on it to install it and run it
please let me know which browser are you using..internet explorer or google chrome