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Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience in the IT field and in customer support.
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Windows 10 start menu is missing. Otherwise it seemingly

Customer Question

Windows 10 start menu is missing. Otherwise it seemingly works well.
Submitted: 1 year ago.
Category: Computer
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What do you heave where the start menu should be?
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Customer: replied 1 year ago.
I have the symbol showing the 4 smaller rectangles together in a box, but when I click on it, I don't get the menu and the tiles I get on my other machine
Customer: replied 1 year ago.
Can you do a screen share?
Customer: replied 1 year ago.
I can do go to meeting & I have team viewer
Customer: replied 1 year ago.
Did I lose you?
Expert:  Freddy M. replied 1 year ago.
Thank you that most likely means the explorer process is frozen.
Press and hold down CTRL and ALT. Then while holding them tap delete.
Open the task manager.
In the box that opens click on more details.
Now at the top click on the details tab.
Find explorer.exe in the list and click on it.
Then click on the end task button, if asked to confirm click yes.
Now click file and new task, type in explorer.exe and then press enter.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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