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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Kindle will not charge. Tried to call but could not get a

Customer Question

My Kindle will not charge. Tried to call but could not get a person who spoke English!
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

let me know the kindle model

Customer: replied 1 year ago.
DOO901
Expert:  Michelle replied 1 year ago.

how old is the kindle?

Customer: replied 1 year ago.
About 4 years.
Expert:  Michelle replied 1 year ago.

This can be caused due to battery circuits or the battery is critical. Lets reset them and try to charge the Kindle. If you have already performed one or more of these steps, please do so again in this exact order.

1. Connect the charger.

2. Press and hold the power button for 40 seconds

3. If the battery has any charge the Kindle should power on and function normally. If it doesn't...

4. Leave the Kindle on the charger for 30 minutes, then press and hold the power button again until the device powers on, then release the button.

5. Your Kindle should be back to normal. It will need to charge longer to have a full battery.

6. If none of this works, you need a new battery.

reply back will give you more info about battery and how to install a new one.

Expert:  Michelle replied 1 year ago.

Battery replacement kit with video instructions.

Click here

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