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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14389
Experience:  Over 10 years of professional experience.
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I can not get audio from you tube on my windows 7? Can You

Customer Question

I can not get audio from you tube on my windows 7? Can You give me a step by step process on how to fix. FYI I am a real neophyte when it comes to computers, so the more info the better.
Thank you for Time,
Dan
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
Which browser are you using?
Are you able to get sound from any other website or application?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
chrome
It is hit and miss. I get some audio. Not in all applications.
Expert:  Jason Jones replied 1 year ago.
Thank you kindly for the update.
Please, follow the instructions below to solve your problem:
- Click the Start Button > Programs > Accessories > System Tools > System Restore.
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason