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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8753
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I a,m having a problem with gettingall my windows updates

Customer Question

I a,m having a problem with gettingall my windows updates and have found out that I am missing a driverWAN mimiport. can you please help me or is this going to cost also
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
It is saying that I am missing a driver WAN miniport and that is why I cannot get my updates and I am also using Google Chrome as my web browser
Customer: replied 1 year ago.
It says it is a Network provider
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Expert:  Robert M. replied 1 year ago.

I can do it for you but I may not be able to get to it till tomorrow and I believe there is a 20 extra charge for the phone call. But I can also remote in to work on it for the same price

Customer: replied 1 year ago.
I have yet to get any info on this
Expert:  Robert M. replied 1 year ago.
a couple of things that you can try.
A. if it worked recently you can do a system restore to a time when it did work
instructions below
B. check for an error with the wan miniport driver.
go to control panel / system / device manager
look for anything in the entire list with a red ! or a yellow ? on it.
for every one that you find
highlight it and press del on your keyboard. if it asks you want to uninstall it not disable
reboot your computer.
it should reinstall itself. hopefully properly
if they come up that way again
you need to go to the manufacturers website find your computer model and download any updated drivers or bios upgrades and install them
System restore instructions - windows 7 or 8 8.1
hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settngs box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.

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