Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
What is the make and model number of the computer you are trying to install windows 10 updates.
it has windows 7 or windows 8 on which the update is frozen, do you get any error code.
it doesnt take this long however you can push and relase the power button for 4 seconds it will shut down windows.
wait for 3 mins and power on the computer and let me know what comes up.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be
fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have
already opted for.let me know if you want to opt for remote assistance
let the update complete first.