For Online Computer Support, Ask a Computer Technician
do you know what phone service she is using ?
is it a land line or an internet phone ?
i just tried to call the number and it just rings.
that tells me that it might be an issue with the way her phone is installed in her house rather than the installation
do you have any information on who was doing the install ?
was she porting an old number or is this a new one?
is it an internet phone or a land line?