Hi, My name is ***** ***** i will be assisting you
please let me know that do you remember the answers for your gmail security questions and have access to alternate email id
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and walk you through the reset let me know
Open the link given below and follow the step which says
I'm having other problems signing in.
Enter the username you use to sign in to Google. This can be your Gmail address or it may be another email address that you've associated with your account.