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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer Technician
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I cannot find a way to quit a screen in Kindle or other apps.

Customer Question

I cannot find a way to quit a screen in Kindle or other apps. The right hand X appears only for a second when the app is up and then disappears. I cannot get anything by placing cursor in the upper right corner or anywhere along the edges.
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle>
Please let me know if this does not work for you, or if you need any other assistance.
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