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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer Technician
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I have downloaded windows 10 on my PC but it won;t take any

Customer Question

I have downloaded windows 10 on my PC but it won;t take any password ***** says I'm offline
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
I can't get past logon page. Says needs password ***** that I'm offline. I have put in several passwords and connected to WiFi
Expert:  Randy Computer Tech replied 1 year ago.
Hi, My name is***** will assist you.I am sorry to hear that you are having this issue.You can use your Microsoft account to reset the password.Your computer will need to be connected to an ethernet internet connection, Go to this link please> https://account.live.com/resetpassword.aspxthen reset the password ***** then try the new password ***** your computer.