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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9257
Experience:  Computer Technician
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I have a Lenovo all in one desktop It uses a password I did

Customer Question

I have a Lenovo all in one desktop
It uses a password
I did a complete scan, then rebooted and now my password ***** not work.
Is there a way to open my computer?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
You can use your Microsoft account to reset the password.
Is the all in one connected to an ethernet internet connection?
Customer: replied 1 year ago.
How can I access my Microsoft account without using the computer?
Yes, I am using Ethernet connection
Thanks for the help
Expert:  Randy Computer Tech replied 1 year ago.
you can go there from the device that you are using now, then reset the password ***** then try the new password ***** your all in one. Go to this link please> https://account.live.com/resetpassword.aspx
Customer: replied 1 year ago.
I changed the password, but the computer still will not accept it
Expert:  Randy Computer Tech replied 1 year ago.
Okay, try these steps next please...
If you have access to another computer running the same version of Windows, you can create a USB recovery drive and boot the computer from that, which will take you into the recovery screens and give you access to Safe Mode.
If You Can’t Boot to the Login Screen
When your PC can’t actually boot to the login screen, you’ll usually be presented with the Recovery screen. If you don’t see this screen, you can try to hold the SHIFT key and then mash on the F8 key, which will sometimes boot you into the new advanced “recovery mode,” where you can choose the advanced repair options button.
Using the Advanced Troubleshooting Tools to Actually Enable Safe Mode
Once you get to the troubleshooting screen, either by using the SHIFT + Restart trick on the login screen, or by mashing the F8 key, using a system repair flash drive, or just by clicking the advanced repair options, you’ll be taken to this screen, where you can choose to Troubleshoot your PC.
You will need to click on the Troubleshoot button.
Now select Advanced Options.
Now choose the Windows Startup Settings option, then hit the Restart button, when your PC reboots you will be able to boot into Safe Mode from the familiar looking Advanced Boot Options screen.
Customer: replied 1 year ago.
Wow are you good
Do I need safe mode or safe mode with network?
Customer: replied 1 year ago.
It still tells me the password ***** *****
Expert:  Randy Computer Tech replied 1 year ago.
Okay, are there more than one user accounts listed?