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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a member number SPA00GSTS(###) ###-#### need help with

Customer Question

I have a member number SPA00GSTS(###) ###-####
need help with my computer not printing.
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question. When did you first start having this issue with printing? May I set up a quick remote session, which will allow me to connect directly to your screen and check the issue here? Please reply back to me below. Thank you.
Customer: replied 1 year ago.
Computer was checked last week by Eric Galvan.
yes
Customer: replied 1 year ago.
Want print from computer.
Expert:  Barun replied 1 year ago.
OK. Let's get started with the remote session now. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=6ebea249-2263-48b0-bdf7-0502ddc84ca3Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Barun replied 1 year ago.
If you are having any issues with downloading/finding the remote file, no issues - let's try a different remote tool this time. Please open up the following link:www.teamviewer.com Click 'Download TeamViewer'. A 'TeamViewer' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file, then install and run TeamViewer accordingly. Reply back to me with the ID and the password ***** (while keeping the TeamViewer window open.) If you face any issues, just reply back to me below.Thank you.