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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer is very slow. It is slower since I got U-Verse.

Customer Question

My computer is very slow. It is slower since I got U-Verse. Can you provide any assistance? I called the technician but did not hear from him.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
Please let me know that is your computer slow all the time or only when browsing on the internet
Customer: replied 1 year ago.
It is slow all the time. My computer was faster before U-verse.
Expert:  Michelle replied 1 year ago.
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Let me know which service would you prefer.
Customer: replied 1 year ago.
I am waiting for a call from Michelle.
Customer: replied 1 year ago.
Michelle, how much is the cost of fixing the problem? My computer was not responding in this manner until I got U-Verse. The technician who came out was Mario. Mario left his telephone number, I called but have not received a return call. What do you suggest?
Expert:  Michelle replied 1 year ago.
i will be providing the remote access service at a very nominal charge..
please follow the below steps for remote access
open the below link by typing it in the address bar of your browser's window
http://tinyurl.com/o9az85n
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.