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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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I have had a Yahoo account since 1993. I recently retired

Customer Question

I have had a Yahoo account since 1993. I recently retired and lost my alternate email account and my phone number. I am 76 years old and my memory is slipping. I recently had to replace my personal computer and I cannot recall my last assess code.
I need help reestablishing my yahoo account.
Where do I start???
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
I am sorry to know that you are facing problem with your computer,
This is the only way that Yahoo has provided to recover your account if you have forgotten your password ***** your security questions.
Please note that if you have not accessed your account for a period of 30 days, Yahoo will have considered to account as abandoned and obsolete, therefore you account may have been deleted from the server and cannot be recovered as it no longer exists.
Here is the solution provided by Yahoo Customer Care:
Password *****
Go to this link:
https://io.help.yahoo.com/contact/index?page=contact&locale=en_CA&y=PROD_ACCT#
Select "Password ***** sign in
Sub topic two, select "Forgot Password" and go to password *****
Password ***** Security Questions
Go to the help page
Alternate ID Changed
Go to this link, check the appropriate box and follow the prompts, .
https://io.help.yahoo.com/contact/index?page=contact&locale=en_CA&y=PROD_ACCT#
Your Account has been Compromised
Go to this link, check the appropriate box and follow the prompts, .
https://edit.yahoo.com/forgotroot/
Contacting Yahoo Customer Care
To this date, Yahoo has not given any way to have any personal contact to any customer care. You must therefore try to recover your account through the means provided on Yahoo site.
Important reminder: 30 days of account of inactivity
If you have not accessed your account for 30 days or more, it may no longer exist and we suggest you create a new one.
Expert:  Michelle replied 1 year ago.
If you want i can try to remote access and help you fill the info and submit to yahoo.