How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I JUST GOT THIS COMUPTER I SENT A PASSWORD ***** I CAN'T

Customer Question

HELLO I JUST GOT THIS COMUPTER I SENT A PASSWORD ***** I CAN'T GET INTO MY MAIL IS THERE ANY WAY AROUND THAT WITHOUT A PASSWORD ***** HAVE A PASSWORD ***** UNLOCK THE COMUPTER DO I HAVE TO HAVE TWO PASSWRD CAN YOU HELP ME GET IN TO MY MAIL
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
Please let me know which email service are you using
also let me know are you able to login into windows
Customer: replied 1 year ago.
yes I sent that
Expert:  Michelle replied 1 year ago.
please let me know which email service are you using like gmail, hotmail, yahoo, aol etc
also let me know when you try to sign in to your email do you get an incorrect password *****
Customer: replied 1 year ago.
HELLO I CAN'T GET INTO TO MY EMAIL IS THERE ANY WAY I CAN GET IN WITHOUT A PASSWORD ***** MY COMPUTER IS LOCK
Customer: replied 1 year ago.
CAN I CHANGE MY PASSWORD ***** HOW
Customer: replied 1 year ago.
yahoo.com
Customer: replied 1 year ago.
said doesn't match
Customer: replied 1 year ago.
I would have to leave this site to do that so how would that work without close this screen
Expert:  Michelle replied 1 year ago.
please open the yahoo email page by opening the below link
https://login.yahoo.com/
click on i cannot access the account link
follow the steps to reset the password
let me know if you are able to reset the password ***** not
Customer: replied 1 year ago.
yes I can I have windows 8 , the only problem I am having is getting into my mail
Expert:  Michelle replied 1 year ago.
how do you access your email..from internet explorer, chrome, firefox , outlook, windows live etc