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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased Family Treemaker2014 with extended download. I

Customer Question

I purchased Family Treemaker2014 with extended download. I paid for it using Paypal. Invoice Id is(###) ###-#### I have not received the email conformation and download instructions.
***@******.***
Please advise.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. When checking out previously, did you make sure to enter your correct email address? When calling Avanquest, did they confirm the spelling of your email address?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
All I want is to be able to download the Family Treemaker program which I have paid for!! I don't understand why I have just paid $48 to get what I have already paid for???
Customer: replied 1 year ago.
What more can I say??
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry; I'm not affiliated with Avanquest nor with Family TreeMaker. I'm an independent computer technician. If you'd like me to help you with this issue right now or with any other computer issue, please let me know; we guarantee our service. Thank you.
Customer: replied 1 year ago.
What kind of a scam have I got my self into, I thought I was dealing with Avanquest???
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, no, this is not a scam. We are JustAnswer.com. Many companies do not provide live support or their support is slow. We provide quick computer support, so if you'd like to continue, please let me know know; otherwise, we will cancel this for you; we guarantee our service. Thank you.
Customer: replied 1 year ago.
Since you can not help me get the download please cancel this now.
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry; I did not say I cannot help you get the download. Would you like to help you getting the download now? Please let me know; we guarantee our service. Thank you.
Customer: replied 1 year ago.
Yes please do so. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=3ba8c8ce-a03d-494e-9a35-5b1d1dc31c9b, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
Or click on the website below:http://tinyurl.com/nu9wncw, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,