For Online Computer Support, Ask a Computer Technician
after advanced tab, I cannot find reset
I cannot find:
6. Put check on delete personal setting
hold on, I tried it again and found delete personal settings. It is asking me to restart
Pingping 18.104.22.168 with 32 bytes of data:
Reply from 22.214.171.124 bytes=32 time=30ms TTL=54
Reply from 126.96.36.199 bytes=32 time=32ms TTL=54
Reply from 188.8.131.52 bytes=32 time=31ms TTL=54
Reply from 184.108.40.206 bytes=32 time=29ms TTL=54
Defender, Microsoft Essential. I had Malware too, but license expired. I just removed it.
I had Mozilla and also failed. So I removed it
I disabled both and reset and still no access
Still did not work.
The list does not have Internet Explorer. It has a bunch of security patches like:
Security Update for Microsoft .NET Framework 4.5.1
Now, I have Explorer 8. I tried rebooting and starting in safe mode + Networking. Did not work.
I tried to start Windows Normal, I got this message:
There was a problem sending the command to the program
No internet yet
Is there a free antivirus and anti spam software that I can download on my working laptop, copy it to a flash drive and move it to the laptop that does not have internet? other than Malware
I tried doing that with Panda and failed. Panda wants internet connection to work
yes, I can try. Where teamviewer?
I am getting an error:
The TeamViewer service could not be started. The installation will be continued
Still not working
I am sorry. I donot understand what you want me to try.
Still cannot connect
Done, still the same problem
Restore point available date is yesterday. I tried it and was not successful.I need to do a factory reset. I donot have the original disk. I tried F11 during restart and did not go back to factory settings. Any other suggestions?
The laptop is HP625, AMD Athlon II, Dual Core Processor 2.2 GHz
64-bit Operating System, Windows 7 Home Premium
I checked the one on the left bottom Show more restore points. The oldest is only 2 days old. I already tried that.
It was successful, but the problem remained
None of the games are able to access the internet
I ran it, restarted and ran it again. Only 1 threat was deleted. Trojan Downloader. I tested IE and again and still did not work.
2. Typed inetcpl.cpl3. Clicked OK4. went to Advanced Tab5. Selected Reset6. Put check on delete personal settings7. Clicked Reset
and tested and still noting
Since none of the programs/games can access the Internet, the problem is in the global network settings, not in Internet Explorer.We need to find the cause of the problem and remove it.Let's run a few more ping tests.1. Click the Windows Start button and type cmd into the search box and press Enter(or start Command Prompt by clicking Start > All Programs > Accessories > Command Prompt)2. A black window named Command Prompt will open. There type: ping 220.127.116.11 and press EnterIt will display the results. Check if it says "Reply from..." or "Request timed out".3. After that, type: ping www.google.com and press EnterCheck if it says "Reply from..." or "Request timed out".Let me know the results for both tests.
Yes, the first one I got 4 lines of reply:
Reply from 18.104.22.168 : Bytes=32 ....
The second time I got
Reply from 22.214.171.124 bytes=32...
till the same message:
Internet Explorer cannot display the webpage