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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My kids changed the password ***** don't remember it how do I

Customer Question

My kids changed the password ***** don't remember it how do I restore a new one
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What kind of password ***** ***** such as email password, computer login password, etc.?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
Login opening screen I believe 8
Expert:  Viet - Computer Tech replied 1 year ago.
Does it show windows 8 at the password/login screen?
What's the model of your computer?
Does it show a name or username at the password ***** login screen?
Does it also show an email address at the password ***** login screen?
Are you communicating with me at this web page on another computer or mac computer or another device?
I do live online support. Can I connect remotely to your a working computer of yours, so we can chat, and I will help you resetting the computer's account password ***** through your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
No Windows shown, Acer tablet iconia,no I think it's a lock code
Customer: replied 1 year ago.
I'm using my cell
Expert:  Viet - Computer Tech replied 1 year ago.
What's the model of your Acer tablet iconia, such as B1-810, or A500-10S16u, etc.? Please check at the back of the tablet.
Is it okay to reset the tablet fresh, so we can reset it up fresh with a new password ***** want?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Is that the snid number because it Just says iconia
Expert:  Viet - Computer Tech replied 1 year ago.
Please provide the SNID. And nothing else is showing besides SNID number? Thank you.
Customer: replied 1 year ago.
***********
Expert:  Viet - Computer Tech replied 1 year ago.
Is it okay to reset the tablet fresh, so we can reset it up fresh with a new password ***** want?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Sure
Customer: replied 1 year ago.
Hello did I lose you
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, I was looking up for the solution. I could not find a specific model for your Acer tablet, so I'll keep providing each method for each model. Can you see try one method in the video at the website below first:
https://www.youtube.com/watch?v=eZ6Wyjt7Lag
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I have not found the one I have it apart if that helps narrow it down
Expert:  Viet - Computer Tech replied 1 year ago.
Did you try the instruction video at the website I've provided previously:
https://www.youtube.com/watch?v=eZ6Wyjt7Lag
If that does not work, please try the instruction video at another website below:
https://youtu.be/CHI3rHagSpM?t=38
When you are available, please reply back at the box below to continue troubleshooting. Thank you,

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