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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have (actually my son's) an Acer Aspire laptop, model M5-583P-5859...having

Customer Question

I have (actually my son's) an Acer Aspire laptop, model M5-583P-5859...having problems with Internet connection. Running WIN 8.1
I'm fairly savvy with my own PC troubleshooting, however this one has me stumped.
Typically it connects via WiFi, but a week or so ago was having issues connecting.
From time to time, it shows "no Internet". Other times, it can connect to https (secure) sites, but not http.
I thought perhaps it was the wireless card, so I plugged in using an ethernet cable and same issues.
I've tried restore points, also run some cleaners. No luck.
Any suggestions??
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today, I'm sorry about the issue, for your question about http and https : Is it all websites or just one?
Customer: replied 1 year ago.

Cannot connect to any http websites.

Sometimes, cannot connect to any hhtps websites either (seems coincides with "no internet" message in my connection)

When able to connect, seems only https (i.e. google, youtube)

Expert:  Mr.Med replied 1 year ago.
ok, what is the browser you use to access to the internet ? (firefox, chrome or internet explorer)? thank you
Customer: replied 1 year ago.

Chrome

Expert:  Mr.Med replied 1 year ago.
First try to reset google chrome browser to its defaults settings :

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings,” click Reset settings.
  5. In the dialog that appears, click Reset.

let me know the results

Customer: replied 1 year ago.

Same results, doesn't connect (neither http or https).

I should note, I've also tried IE and same issues.

And, I'm certain it's not my wireless network, as I've got 3 other computers connected and working.

Expert:  Mr.Med replied 1 year ago.
Please Check your date and time because it might a possibility if date and time are not correct. Correct your date and time

thanks
Customer: replied 1 year ago.

They are correct

Expert:  Mr.Med replied 1 year ago.
What is happening when open a website? are you able to connect to the internet?
Customer: replied 1 year ago.

NO.......it gives me an error saying the webpage is not available......and a message saying "ERR_connection timed out"

Expert:  Mr.Med replied 1 year ago.
okay so it is a Internet connection problem. does internet work with wired/cable connection?
Expert:  Mr.Med replied 1 year ago.
also Do you use bit defender antivirus?
Customer: replied 1 year ago.

I am using Kaspersky. Have paused the protection (multiple times) and tried it. Same issue.

It doesn't appear you will be able to help me.

I'm going to need to log off, thanks for the try.

Expert:  Mr.Med replied 1 year ago.
I'm doing my best to help you, please try to desactivate your firewall and try again. Open Windows Firewall by clicking the Start button , and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall. Click Turn off Windows Firewall and click ok now try to open your google browser and type www.google.com for example Let me know the results Thank you