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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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In attempting to scan a photo to Picasa from my Canon Pixma MP620, I r

Customer Question

In attempting to scan a photo to Picasa from my Canon Pixma MP620, I receive the error message: "An error occurred during preview. If another program is scanning, please wait for it to complete and select preview again." But there is no other program scanning.
I have checked with Canon by phone, and they think the problem is with Picasa.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
May i connect with you remotely to check the issue directly?
Thanks
Customer: replied 1 year ago.
What do you mean by "remotely?"
Expert:  Kamil Anwar replied 1 year ago.
Means, i connect to your computer and then check the issue.
Customer: replied 1 year ago.
No, you may not connect with my computer directly. I am not satisfied with your answer and do not expect to be billed for it.
Expert:  Kamil Anwar replied 1 year ago.
No problem. Would you like me to close the question and have refund issued. Thanks
Customer: replied 1 year ago.
Yes, close the question if you haven't already and issue me a refund.
Expert:  Kamil Anwar replied 1 year ago.
I will request that to be done. Thanks