How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Hp m2727 nf scan function works great but there is a one minute

Customer Question

hp m2727 nf scan function works great but there is a one minute delay beteen my instruction to scan and the start of the scan process
Submitted: 1 year ago.
Category: Computer
Expert:  A. Stevens replied 1 year ago.
Hi, I am A. Stevens here to help with your question!How are you initiating the scan? Via the printer control panel or using the HP scan software?
Customer: replied 1 year ago.
HP Scan software. I pinned a Scan icon to my task bar. It eventually does the scan but it takes forever to start
Expert:  A. Stevens replied 1 year ago.
How do you have unit connected? USB or network?
Customer: replied 1 year ago.
It's a network printer but I'm attached with an USB wire
Customer: replied 1 year ago.
How long will this take
Expert:  A. Stevens replied 1 year ago.
I'm looking at some possible causes now
Expert:  A. Stevens replied 1 year ago.
Can you try to initiate the scan from the printers control panel to see if it takes a long time also? I want to rule out the mechanics of the unit as a problem
Customer: replied 1 year ago.
How do I do that
Expert:  A. Stevens replied 1 year ago.
I'm looking for the exact instructions give me just a moment
Customer: replied 1 year ago.
It ells me waiting for pc
Expert:  A. Stevens replied 1 year ago.
"Scan directly from the product by using the control-panel scan buttons. Press Start Scan or Scan To to scan to a folder (Windows only) or to scan to e-mail."
Expert:  A. Stevens replied 1 year ago.
You might get a prompt on your PC to allow or use HP scan
Customer: replied 1 year ago.
It responds "not set up on PC". We have this set up to scan to our medical files and not to print any hard copies that would disclose any provacy issues
Expert:  A. Stevens replied 1 year ago.
I see, so only the scanner function works? What HP software do you have installed exactly?
Expert:  A. Stevens replied 1 year ago.
Do you have "HP LaserJet M2727 MFP Series Full Solution " installed?
Customer: replied 1 year ago.
Its a 4 in 1. Everthing works it's only the scanner that takes time t start the process. The program on my program list is HP Laser Jet M2727 series 5.2
Expert:  A. Stevens replied 1 year ago.
You you try uninstalling it and installing it again using the latest download from HP here: http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3377077&swLangOid=8&swEnvOid=4063
Customer: replied 1 year ago.
no
Expert:  A. Stevens replied 1 year ago.
Can you try*
Customer: replied 1 year ago.
try what
Expert:  A. Stevens replied 1 year ago.
Uninstalling the software, then install it again using the latest download from the link I sent
Customer: replied 1 year ago.
I am on the link but I don't know how to download from the hP page
Expert:  A. Stevens replied 1 year ago.
Expand the software portion by clicking the "+"
Customer: replied 1 year ago.
I expanded it and there are 4 pprograms listed ut not the one youmentioned earlier
Expert:  A. Stevens replied 1 year ago.
Download the last in the list: HP LaserJet M2727 MFP Series Full Solution AP
Customer: replied 1 year ago.
Under software I found http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3377077&swItemId=ma_81630_2&swEnvOid=4063
Expert:  A. Stevens replied 1 year ago.
Yes, that one you sent me will work also, go ahead to download it
Customer: replied 1 year ago.
I just work here Is it safe to remove the exisitng HP printer program
Expert:  A. Stevens replied 1 year ago.
Well...in that case you may want to consult your IT department before making any chances
Expert:  A. Stevens replied 1 year ago.
changes*
Customer: replied 1 year ago.
Can we continue next week?
Expert:  A. Stevens replied 1 year ago.
Sure..no problem..just reply back here and I will get back to you aSAP